The Student Support Service provides information and support regarding:
- pre-enrolment, enrolment and registration to the different courses;
- registration to the individual courses;
- study plans and university career shortening;
- record of marks;
- transfers and changes between courses and recognition of exams;
- recognition of exams after the participation in international mobility programmes and double degrees;
- applications to dissertation defence sessions and procedures to obtain the official qualification;
- University fees: payment fees, deadlines and modalities;
- withdrawal, interruption and cancelling of studies.
The office provides information on all other university career topics.
StrIA, the University of Trento's virtual assistant, is also available. Through the chatbot, you can access official information about your academic career at any time, including enrolment, regulations, services, procedures, and much more. All answers are based on the University's official documentation.
StrIA is available 24/7 and automatically recognizes your degree programme based on your student profile. It can be accessed through the UniTrentoApp or via the web app. If you need further assistance, you can also contact a Student Support operator by opening a ticket through StrIA.
Further information and contact details are available on the Administrative and Student Support Offices page.